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Patient Care Coordinator
The Patient Care Coordinator serves as client-hospital liaison for Animal Avian Hospital of the Village. This position requires knowledge
and interest in client communications,
hospital protocol and services, record
keeping, clerical duties, practical
knowledge of veterinary medicine
terminology and liability. Miscellaneous
support to the Doctor, Veterinary
Practice Manager and the Staff are
essential elements as well.
Knowledge of:
- Professional etiquette
- General office practices and
procedures
- Accounting
- Computers and the windows environment
- Word processing
- Proper grammar, punctuation
and spelling
- Time management
- Organization skills
- Medical Record Keeping
- Marketing
- Telephone triage
- Conflict resolution
- Routine well care for dogs,
cats and exotics
- General husbandry for dogs,
cats and exotics
- Safe animal handling/restraint
- Veterinary pharmaceuticals
- Veterinary terminology
- Inventory control
- Veterinary medicine liabilities
and governing agencies
- Cleaning and disinfecting skills
Ability to:
- Clearly communicate
- Document consistently and accurately
- Spell correctly
- Differentiate between symptoms
and diagnosis
- Keep client/patient information
confidential
- Manage Time effectively
- Multi task
- Stay self motivated and directed
- Complete tasks
- Proficiently handle fiscal transactions
- Fiscally reconcile
- Handle and restrain animals
- Set up appropriate environments
per animal
- Support hospital staff
- Accept and implement redirection
- Accept and implement cross-training
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